Crown Logo

Technology Support For San Diego Since 1996

Click here for 60 minute consultation858-483-8770

Information Technology (IT) has become significant to almost every aspect of small business operations. Nowadays, smart IT management is of paramount importance for all businesses, no matter how big or small. It is needed to drive digital transformation and lower cyber risks.

Too often, small businesses run their operation 24/7 as they are worried about IT infrastructure maintenance and stability. Not having enough staff or money to handle it themselves is often the reason. However, working harder is not always better or wiser, especially if both paths lead to the same destination. In many cases, that holds true for IT management for small businesses.

We believe that, with some clever tips, any small business owner can make IT management much more functional. So, in this article, we will look into such tips. By the end of it, you, as a small business leader, will have a clear mindset of how to play the IT game.

The Importance of Proper IT Management for Small Businesses

IT management is no longer confined to information technology and information systems alone. It is now a bigger job that includes proper operations, clear communication, clear rules, and constant innovation. Good IT management is necessary to keep a business going strong. That’s because technology has become a significant part of running a successful business.

Below are the reasons why IT management is necessary for any small business:

  • Backbone of Business Activities: IT is what keeps a business running. Corporations are more productive and make more money thanks to technologies like the fast internet, data processing, automation, and artificial intelligence (AI). These technologies let businesses use economies of scale to their advantage. When a business learns to manage these technologies, the outcome is only positive.
  • Vulnerabilities and Risks: Network failures and cyberattacks are just some of the risks businesses face every day. New technologies, like machine learning and blockchain, have a lot of potential. However, they pose security risks as well. This is where proper IT management becomes handy. It makes sure that all the technologies work with business goals, are safe, and will last for a long time.
  • Digital Transformation: Modern businesses are increasingly designed around technology. IT assets are very important for digital transformation. This is due to the fact that these assets provide digital skills, functional flexibility, and leadership. Managing these assets guarantees that the transformation is smooth.

11 Tips for Successful IT Management for Small Business

Proper IT management can make or break the deal for any small business. However, as simple as it may sound, a well-versed small business IT management strategy requires proper guidelines. Here are some tips that may help you implement such strategies as a small business owner:

1. Aligning IT with Business Goals

IT alignment with business goals or objectives is the process of using IT to reach targets. This alignment is probably the scariest part of IT management for any business leader. That’s due to the fact that aligning means the people in charge of IT have to change their operational perspective and approach. They should not just focus on getting better at technology. Instead, they should focus on how to use technology to reach measurable business goals. For goals, we are talking about things like better financial performance or a shorter time to market.

2. Adding Business Value Beyond Technical Skills

IT managers of a small business must be able to ensure there’s monetary value to their IT initiatives. Aside from that, the managers might need to do the following jobs:

  • Explain how investments in information technology generate value for the company
  • Permit the use of technology to accomplish company objectives

So, you need an IT manager who can stop being a great technician and start being a digital leader. The manager might need to coordinate, guide, and instruct a group of technicians to make the business profitable. As a result, IT can stop just supporting other business functions and start driving the whole company.

3. Reducing the Complexity of IT Systems

If you, as a small business owner, know your way around technology, managing IT operations will be a breeze. Even a small online retailer has a lot on its plate, as a single transaction can involve 35 different technological systems. If necessary, consider technology and begin with a simpler, more effective system to make managing IT operations easier.

4. Investing in Training and Development

There are nonstop changes happening in the IT world every single day. Accordingly, IT executives must remain current on IT trends in order to guide their company’s technology utilization effectively. However, as they move up the IT management ladder, IT support technicians will need to hone their leadership and management chops as well.

IT managers need to learn a lot about the company’s main business, what it needs, and how technology can be used to meet those needs. They also need to know how to speak the business’s language so they can talk to other relevant people. To do this, you, as an entrepreneur, need to invest in training managers on a regular basis. They will need to be trained in areas like budgeting, reporting, finances, strategy, leadership, and more.

When new managers take on too many tasks, they may feel like they lack the skills to do all of them accurately. To go along with their technical skills, focus should be put on improving their management skills first.

small business it management

5. Developing Digital Leadership

Digital leadership is when a company uses its digital assets in a planned way to become more digital. It is not new for leaders to use company assets to reach business goals. If you want to be a digital leader, you need to change both the way you lead and the way your organization is operated.

Here are some qualities that a digital leader should have:

  • Digital Capabilities: Advanced digital leaders will find digital competence second nature.
  • Agility: Being a digitally agile leader means being open to new ideas, using technology quickly, and never settling for the status quo.
  • Taking risks: Using new technologies and strategies comes with some risks. Digital leaders need to be able to take smart risks without being afraid of failing.
  • Openness: Effective digital team leadership comes from leaders who are more akin to coaches than managers.

Every stakeholder must be involved in the digital transformation process. Engaging all stakeholders and driving digital transformation requires adept digital leadership.

6. Establishing Project Management Skills

New projects are typically how IT brings benefits to organizations. A simple IT project like reserving a meeting space could be just as monumental as a complete digital overhaul. However, the risk of failure is found in every project, including IT projects. And the weight of financial loss follows failure. Financial risk increases as project size and importance rise.

Competence in project management is, thus, a necessary skill for IT managers. So, you need to ensure that the manager has this skill.

The ability to reliably complete projects on schedule, within budget, and to specification is significant for IT managers. Having an IT team that consistently completes projects on schedule and within budget is key for any company. Whether a project is a smashing success or a total bust depends on how quickly it’s finished.

7. Embracing Automation

Every aspect of a small business’s IT operations can be mechanized. There is no reason not to automate at least part of it to make life easier. Key contributors can focus on more important work if the following tasks are automated:

  • Sending network alerts
  • Scheduling updates
  • Restarting machines

8. Understanding How to Prioritize Needs

IT experts often get behind schedule because they work on projects that are not necessary or are already being done. Instead, you must try to make money for the business by using the most useful resources. In IT operations management, reasonable goals should always be set for your team members.

9. Anticipating Problems Before They Happen

Making decisions on the spot when managing IT operations usually leads to more problems than it solves. An action plan for any crisis can make things a lot easier for a small business owner like you. Also, a small problem is much less likely to get worse over time.

10. Building Strong Relationships with Vendors

Businesses cannot have experts in all the required technical sectors to run their IT operations. When companies try to manage all of their own IT operations, the time it takes for research, development, and deployment is much longer. This makes their costs go up, and their profits go down.

In this scenario, you will need an IT manager who can maintain good relationships with the right vendors. Strong relationships with vendors usually mean that equipment and services are delivered faster. Treating vendors like partners instead of one-time problem solvers will make them feel valued. They would often go out of their way to help you out and provide deals when you need them.

If your company already has a large IT team, it is still a good idea to keep good relationships with IT service providers. They can help you with big projects or when your business is growing quickly.

11. Valuing the People Running Your Technology

If you are not as good at IT as the people doing the work, micromanaging them can slow things down. If you are not sure how to fix an issue, you can always bring in an outside IT team or consultant. When you feel yourself doubting your team, it is imperative to start small in order to establish trust.


Organizational success depends on good IT management. It is no longer just about technology. It is about tasks, communication, rules, and new ideas too. Tools like fast internet and automation make sure that business runs smoothly and increases output. However, IT management also needs to deal with risks like cyber threats and make sure that the move to digital is in line with business goals as well.

When you want to implement successful IT management, the first thing to do is align IT with business goals. There should also be a focus on developing leadership skills, embracing automation, and cultivating strong vendor relationships. Of course, the best performance comes from respecting and trusting the knowledge of IT experts.

However, building a well-equipped IT team can be a headache for a small business. If you are looking for a company to help you with this, Crown Computers is your best bet. Our goal is to provide the best value and quality IT solutions. Our reliable service only brings satisfaction, so contact us today to learn how we can help.