Crown Computer Consultants know that when it comes to having a IT Staff there are three things to know.

Improve IT Processes

1.) Knowing: Where is your technician? What is your staff working on today? To successfully manage your staff, the key is to KNOW. To know what is happening right this second in each function of your IT department.

2.) Doing: What is the SLA of your tickets? Are you maximizing utilization of your staff? Your need automated processes to monitor important milestones, see when significant activities are completed and know when exceptions occur.

3.) Measuring: Do you have metrics? Are surveys being done on the work your staff performs? Measurement of performance is critical to your business. You need to know what is working well and what needs improvement so you can replicate high performance.

Our Support Guarantee

We guarantee that we will use every available resource...

We guarantee that we will use every available resource and the very best of our expertise to diagnose any type of network problem and then act accordingly so that it does not escalate into down-time for your business. We are so confident in our Small Business Ultimate Peace of Mind Plan that we know you won't need to look anywhere else.