Respond quickly to customer needs
Microsoft Response Point routes calls to the right person. Employees don’t have to wait at their desks, and all callers and customers receive the same VIP treatment, every time.- Screen pop-ups show caller details. [1]
- Bypass Receptionist specifies callers who can ring directly.
- Easily integrates contacts using Microsoft Office Outlook.
- Voice-enabled Automated Receptionist manages common requests and increased call volume smoothly and professionally.
Reach customers and colleagues easily—from almost anywhere
Microsoft Response Point makes it easy to take and make customer calls away from the office. You can also avoid exorbitant long-distance rates by using a Voice-over Internet Protocol (VoIP) line.
- Users can forward office extensions to external lines, so callers don’t have to guess how to reach them. [2]
- Park/retrieve calls to handle them from the best location.
- Send voicemail to e-mail for easy access.
- Ring all the phones in a particular department for quick access.
Add new phones and users quickly
Microsoft Response Point makes it easy to add and manage up to 50 users—with no additional licensing fees.
- Add and change users quickly and easily. [3]
- Adjust to staffing peaks and valleys simply.
- Just add a phone to an Ethernet port and it’s ready to go.
- Move office locations with minimal interruption in customer service.