February 2010
In this issue:
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Windows 7 Upgrade |
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The Future of Computing |
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Smile - You're on the Phone |
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Managers Beware |
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Recover Excel Workbook |
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Protect Your Home Computer |
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Make a Referral |
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Just for Laughs |
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3 Ways to Recover a Corrupted Excel Workbook
reprinted with permission from the HP Small Business Center
It's your worst Excel nightmare: a damaged or corrupted workbook. This can happen for a variety of reasons -- and the good news is that there is a variety of ways to retrieve your damaged file.
If a file is corrupted, Excel should normally perform an automated recovery. However, if that doesn't work, there are a few other options you can try.
1. Recover or repair the file manually with Excel
The steps for manually recovering a workbook are quite simple.
Read more
“Protect your
home computer, Don’t lose those family pictures!
More and more of you are working from home and have critical home office needs. Losing your business or personal data is not an option. We have 2 plans available to you. *To qualify you must have ”technology peace of mind” support at your office with Crown.
We recently had a client lose 5 years worth of their digital family pictures.
That would be devastating to any of us so we wanted to give our clients the opportunity to keep that from happening.
Executive Home Office Support Silver $50 per month per workstation*
- Offsite backup of critical data
- Patch management
- Disaster recovery image onsite (just need an extra drive to store it on)
Executive Home Office Support Platinum $119 per month per workstation (2 workstation minimum)*
*biz hours support included (after hours additional)
- Offsite backup of critical data
- Patch management
- Disaster recovery image onsite (just need an extra drive to store it on)
We’re Thankful You’re A Customer And Hope You’ll Help Us Find More Just Like You
Know anyone struggling with their technology? We can help. To thank you for the trust you have put in us we will send you a special gift for each referral you make to us. This months free gift is a $100 gift card to South Coast Surf Shops.
Make a Referral Here
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5 Steps to a Trouble-free Windows 7 Upgrade
reprinted with permission from the HP Small Business Center
 Upgrading to the new Windows® 7 operating system can make your PC faster and easier to use. Many users fear that the upgrade process itself will be stressful and difficult -- but fear not! Following these five simple steps will help you have a smooth and stress-free transition.
1. Check to ensure you meet system requirements
Before you upgrade to Windows 7, your PC will need to have:
1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
16 GB available hard disk space (32-bit) or 20 GB (64-bit)
DirectX 9 graphics device with WDDM 1.0 or higher driver
For an easy way to ensure you've got what it takes, move on to Step 2.
Read more
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The Future of Computing is in the Clouds
By Shane Robison, Chief Technology Officer, HP
reprinted with permission from the HP Small Business Center
Technology is in the early stages of a big shift, one that will transform how companies and individuals access information, share content and communicate. This next wave will be driven by a new model of computing: people and businesses will use their Web browsers to access a wide range of "cloud services"--computing services available on demand, over the Internet.
Imagine services that are intelligent enough to anticipate your needs, based on a real-time understanding of your location, time of day and preferences. In this next phase of computing, the search for information will be done for you, not by you. You will have a seamless, consistent experience across all the devices you own, and all the on-demand services you care about.
Read more
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Smile - You're on the Phone
Used with permission of Joel H. Weldon & Associates, Inc.
http://www.SuccessComesInCans.com
 Forget the research evidence, the dozens of pages of documentation and the years of prodding by communications consultants. Do your own survey right now. Pick up your telephone and call ten companies or businesses in your area that provide some sort of customer service, such as banks, brokerage firms, business equipment or insurance companies. Ask to speak to "a manager." If you get through, explain that you called to evaluate their telephone techniques. Then give the manager a brief report, hang up, and record your findings.
Chances are your research will prove that the most common errors you encounter in telephone answering are among the "dirty dozen." Here they are:
1. Letting the phone ring too long.
2. Not identifying the company name or department.
3. Inability to transfer calls properly.
4. Disconnecting calls.
5. Asking the caller to repeat requests more than once.
6. Leaving the line without an explanation.
Read more
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Managers Beware - Your Employees Are Watching you
by Debra J. Schmidt - used with permission
 Is "walking the talk" a tired old cliché or a bold new concept? Very few managers today are receiving formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills.
According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standards.
If you are a manager, you are in an excellent position to lead by example. Your employees will only respect your authority if they observe your excellent customer service skills on a daily basis. Customer loyalty must be a top-down initiative.
Here are five ways you can earn greater respect and increase employee loyalty:
Read more
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Quote of the Month
Opportunity is missed by most people because it is dressed in overalls and looks like work.
- Thomas Edison
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