September 2008
In this issue:
? Wireless Threats
? Excellent Customer Service
? Is Your Data Protected
? Microsoft Demo
? Just for Laughs
|
Is Your Data Protected?
How long would your business survive if your data disappeared overnight? Not long.
Click here to learn more about how we can protect you!
Make Sense of Your Data Using
PivotTable Reports
Microsoft Office Excel 2003
 Imagine being faced with a pile of data that you need to organize and summarize in a hurry. And what’s more, you have to present the information in a way that highlights specific aspects of the data.
If this sounds familiar, the PivotTable report feature in Microsoft Office Excel 2003 could be what you’re looking for. PivotTable reports are interactive tables that make it possible for you to move information around, so that you can see how it fits together.
PivotTable reports help you to organize and compare data so that you can see patterns, trends, and relationships. And it takes only seconds to pivot the rows and columns of data from one view to another, like turning a kaleidoscope to see the different patterns.
Watch this demo to learn how to work with PivotTable reports.
|
|
6 Wireless Threats to Your Business
by Christopher Elliott
reprinted with permission from the Microsoft Small Business Center
 If you think a promiscuous client is a scantily-dressed customer, you're in trouble. And I'm not talking about having an affair.
Think an evil twin is a horror-movie villain? Wrong again. The horror you should be bracing yourself for is not on the silver screen — and it's not from a rolling pin flung at you from across the kitchen, for that matter. Rather, the trouble is in the airwaves and targeted to Wi-Fi users.
Both the "Promiscuous Client" and the "Evil Twin" are two of the latest wireless threats to your small business. If you haven't heard of them, you probably will soon.
"What would happen to your business if your strongest competitor gained access to all of your data?" asks Greg Phillips, chief executive for AirTegrity Wireless, Inc., a Stateline, Nev. wireless security company. "Unfortunately, it is a very real possibility if appropriate controls against these new threats are not exercised."
So what's out there?
|
|
|
7 Tips for Excellent Customer Service
By Jeff Wuorio
Reprinted with permission from the Microsoft Small Business Center at http://www.microsoft.com/smallbusiness
 In the business world, good customer service often isn't good enough anymore.
Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less, and they're happy to vote with their feet and their wallets.
That makes extraordinary service necessary, not just desirable. And that, in turn, mandates a strategy to help ensure that your business matches that standout service standard on a daily basis.
Here are seven ideas and tips to help your business establish and maintain an ongoing climate of service excellence.
|
|
|
Just For Laughs
|
"The whole purpose of education is to
turn mirrors into windows."
- Sydney J. Harris
|
|
|
