Executive ability is deciding quickly and getting someone else to do the work.
-John G. Pollard
7 Rules for Managing a Mobile Workforce by Joanna L. Krotz reprinted with permission from the Microsoft Small Business Center
It's 10 a.m. Do you know where your employees are?
The ranks of mobile workers are swelling, fueled by the wireless Internet, powerful handheld devices, VPNs (virtual private networks), and WLANs (wireless local area networks).
As many as nine out of every 10 employees now work from locations other than company headquarters, according to Nemertes Research, a New York market researcher that specializes in emerging technologies. In addition, some 40% to 70% of employees work in locations remote from their supervisors.
No wonder. Hiring remote workers can provide big benefits for small business. "Employers can cut the costs of office space as well as recruit from a much larger talent pool," says Manny Avramidis, senior vice president of global human resources at the American Management Association (AMA).
But managing untethered workers also creates thorny challenges. How do you oversee performance? How do you keep communications moving at the speed business now demands? What about training and camaraderie? With so much information flying around, how can you secure intellectual property? Read more
Get a Complimentary Technology Assessment for Your Business
We are currently partnering with Microsoft to offer your company a complimentary Technology Assessment. We will examine your current environment and help you plan for the future. In return you will receive a customized report detailing opportunities to reduce risk, lower costs, and to increase productivity and revenues. This document can help you eliminate the headaches and hassles that sometimes come with technology.
You will also learn how implementing the the right technology on your network will:
Improve your ability to access information.
Help you work more efficiently with shared resources.
Increase productivity and team collaboration through your infrastructure.
Connect users and information no matter the geographic location.
Do you have an IT staff? Using Crown’s DownStreamIT, you can improve your processes and efficiency
Knowing: Where is your technician? What is your staff working on today? To successfully manage your staff, the key is to KNOW. To know what is happening right this second in each function of your IT department.
Doing: What is the SLA of your tickets? Are you maximizing utilization of your staff? Your need automated processes to monitor important milestones, see when significant activities are completed and know when exceptions occur.
Measuring: Do you have metrics? Are surveys being done on the work your staff performs? Measurement of performance is critical to your business. You need to know what is working well and what needs improvement so you can replicate high performance.
For more detailed overview of CrownDownStreamIT, click here